Amazon provides contact information on their Customer Service page. You'll need the tracking number associated with your package, which should also be in the delivery confirmation, but if it is not, you can check the shipping confirmation email or the order status in your Amazon account.Nov 3, 2021
How do I know if my Amazon package was stolen?
What happens if someone steals my Amazon package?
Contact the seller. So, if you have determined that a theft actually took place, contact the seller to ask about either a replacement or a refund. The results of this option will vary from seller to seller. Note that sellers are not required to replace a stolen package, but some may choose to do so in certain cases.
How does Amazon know if a package got stolen or if the customer lied?
They started adding a description of delivery location (ie: front door), and they take a picture of the delivery when they leave it at the house. So if the picture does not look like your front door, then chances are the driver made a mistake.
Can I get a refund if my Amazon package was stolen?
Amazon reassures shoppers with its A-to-z Guarantee Protection, which covers the majority of stolen packages. You can file a claim for a refund with Amazon if you're having trouble getting your money back with an Amazon seller.
How do I claim a stolen package from Amazon?
How to submit a missing package claim to Amazon
- Sign in to Amazon and go to your Order List.
- Next to the item that hasn't been received, click "View/File Claim."
Will Amazon resend a stolen package?
Amazon retailers should be able to send out new packages or can issue refunds to the customer. For third-party Amazon orders, contact the seller directly as part of Amazon's A-Z Guarantee. Give the seller a day to respond to your chat. After that, you can proceed to the claim process for the missing or stolen package.
Do you get a refund if your Amazon package is stolen?
Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. Local police departments recommend filing theft reports as well.
How do Amazon packages get lost?
It may have gone to the wrong address. It might have been damaged during delivery. The delivery person may have left it in the wrong place. Even FBA packages do get delayed or lost in transit occasionally so be prepared to act swiftly.
What to do if Amazon delivers a package that isn’t yours?
If someone else's Amazon package is sent to your home, it's essentially up to you what to do with it. The Federal Trade Commission (FTC) states you are not obligated to send the delivery onward or send it back to Amazon. You may want to contact Amazon in case there was a mixup and you didn't receive your order.